Frequently Asked Questions

FAQ

The safety of our guests, team, and artists is our highest priority. We will continue to monitor the safety guidelines set forth by the CDC and the state, as these policies may change over time. Please be advised that you may be required to show your COVID-19 vaccination card, or a negative test based on artist or public health requirements. Ticket buyers will be notified of these requirements via email. 

Yes, the 2022 season will be cash-free. Only debit or credit cards (Visa, Mastercard, American Express and Discover) will be accepted at our Box Office and concession areas, including food trucks. 

No, outside food and beverage items (including reusable or factory-sealed water bottles) are not permitted into the venue. Glass bottles, cans, coolers, thermoses, ice chests, open containers and alcohol of any kind are prohibited.  

Yes! Freeman Arts Pavilion includes concessions for all to enjoy. The concessions open prior to performances with the gates. The Canteen offers food and an assortment of beverages, including beer, wine and canned cocktails. Credit (Visa, Mastercard, American Express and Discover) and Apple Pay, Samsung Pay, and Android Pay are accepted. Cash is not accepted. Freeman Arts Pavilion also partners with local food trucks to offer additional dining choices. Please check our social media messaging and the performance reminder email for the food truck schedule.  

Seating arrangements vary at Freeman Arts Pavilion, based on the event. Options include General Admission, which requires you to bring your own chair (BYOC) and assigned fixed seating. Many events may have a combination of seating arrangements. Given that there are a variety of seating scenarios that are utilized, please refer to additional events for seating determination. A graphic of the seating maps, can be found here.

For evening performances, gates open at 5:45 p.m., or the discretion of the artist.  

For 10 a.m. performances, gates open at 9:30 a.m.  

Tickets are available at freemanarts.org. Patrons are limited to purchasing eight tickets per event, including orders associated with the same name, email address, credit card or other information. Individual reselling of tickets is prohibited.  

You can reach the Box Office by calling 302-436-3015 between 11 a.m.-5 p.m. Monday through Friday and until 8 p.m. on performance days. Phone hours are 9 a.m.-8 p.m. on performance Saturdays.

The physical Box Office is open on performance days beginning at 5 p.m. Tickets are not mailed and must be printed at home or scanned on a smartphone. Tickets purchased at the Box Office may be paid for with credit or debit cards only; cash is not accepted.  

The safety and security of patrons at Freeman Arts Pavilion is our highest priority.  Freeman Arts uses walk-through metal detectors, handheld metal detector security wands and other security measures, including video surveillance. All bags are subject to visual inspection prior to entry. Please plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for all.  

Parking is free but limited. Carpooling and ridesharing is encouraged for all performances. Lots are conveniently located adjacent to Freeman Arts Pavilion and accessible parking is available on a first-come, first-serve basis.Parking attendants will direct vehicles when they arrive onsite. Biking is also encouraged with plenty of bike racks located near the Main Gate. 

Freeman Arts Pavilion is a rain-or-shine outdoor venue. All ticket sales are final and non-refundable, even in cases of inclement weather, unless the area is officially closed due to public safety reasons. Please check our social media and website for weather updates.  

Tickets are nonrefundable; all sales are final. If a show is canceled, ticket buyers will be notified. If a refund is issued, purchasers will be notified via email.  

Freeman Arts Pavilion is a smoke-free venue. Smoking, including the use of vaporizer devices, is prohibited on the grounds, as well as in the restrooms. 

Yes, strollers and blankets are allowed and can be placed anywhere in the General Admission sections. For patrons who purchase Fixed Seating tickets, there is no designated parking area for strollers.  

Children under 2 who are worn or are seated in the lap of an adult do not require a ticket for performances. Please check the individual performance listing to determine if children 12 and under are free to attend. 

Each performance will have designated accessible seating, which can be found on the interactive seat map when purchasing tickets online. Accessible parking is available in the lot closest to the main entrance of Freeman Arts Pavilion on a first come, first-serve basis. Upon request, a Freeman Arts usher will assist patrons as needed. Sign language interpretation can be arranged by emailing info@freemanfoundation.org. To arrange an interpretation, a minimum of two-week advance notice is required. If you need further assistance or have questions regarding Freeman Arts Pavilion accessibility policies, please call 302-436-3015.  

We strongly recommend arriving at least 30 minutes prior to the performance time listed on your ticket.  

For details about how you can make an impact in ourcommunity, visit freemanarts.org or call 302-241-0454.

We do not have gift certificates at this time.

No. For your safety and security, our ticketing platform does not save any credit card information.  

If you have additional questions, please contact us by email at info@freemanfoundation.org or by phone at 302-436-3015. Your question will be answered as quickly as possible.