Frequently Asked Questions
When is the Box Office open?
The Box Office is open on performance days beginning at noon (12 p.m.) through show time. Tickets are not mailed and must be scanned on a smartphone. Our Box Office can be reached by phone at 302-436-3015 on performance days beginning at noon. To learn more visit, the
Box Office & Tickets page of our website.
How are tickets delivered?
After purchasing your ticket, you will receive a confirmation email (receipt). You will receive access to your tickets via text and/or email 2 days (around 2 p.m.) before the performance. To learn more visit, the
Box Office & Tickets page of our website.
How do I purchase tickets?
Tickets are available at freemanarts.org. You are limited to purchasing eight (8) tickets per event, unless otherwise noted, including orders associated with the same name, email address, credit card or other information. We do not recommend purchasing tickets from the following websites as they may not be legitimate: Vivid Seats, Seat Geek, StubHub, BoxOfficeTicketSales, EventTicketsCenter, Ticketsales, Ticketmaster, or any other ticketing site that is not freemanarts.org or the specific artist’s official website. Individual reselling of tickets is strictly prohibited.
What time do gates/doors open?
For evening performances, gates open at 5:45 p.m., or at the discretion of the artist, unless otherwise noted.
For 10 a.m. performances, gates open at 9:30 a.m.
What is the bag policy?
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Patrons will be permitted to bring a single clear plastic/vinyl bag (no larger than 13" x 15") of personal items. Ziploc bags are permitted. Small bags no larger than 4.5" x 6.5" with no more than one pocket are also permitted. Diaper and medical bags are allowed and subject to search.
What type of security measures are in place?
The safety and security of patrons at Freeman Arts Pavilion is our highest priority. Freeman Arts uses walk-through metal detectors, handheld metal detector security wands and other security measures, including video surveillance. Please plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for all.
Can I use cash to make purchases?
Freeman Arts Pavilion is a cashless venue. For concertgoers who come to the venue with only cash, Freeman Arts now offers a cash exchange kiosk. Convert your cash, dollar for dollar, with no charges, to a prepaid Mastercard. Use the card anywhere, not just at Freeman Arts Pavilion.
What forms of payment will be accepted?
• Debit or Credit Cards (excluding Discover)
• Prepaid Cards
• Apple Pay
• Google Pay
• Samsung Pay
What’s the cash exchange process?
Guests without credit cards or digital payment options can convert their cash to a prepaid card via a kiosk located in the venue near the Main Entrance. Multiple cards can be purchased. There are no fees associated with getting a card. Any balance remaining on the prepaid card can be spent outside of Freeman Arts Pavilion.
Are any of the funds held back during purchases?
No. The full amount of the card will be available for any purchases.
Where can I use the prepaid card?
This Mastercard can be used throughout the venue to purchase food, beverages, tickets and merchandise. Additionally, any remaining balance on the card can be spent outside Freeman Arts Pavilion anywhere prepaid cards are accepted.
Does it expire?
If after 91 days, the card is not used, the bank deducts $4.95 per month. If the card is not used within 2 years, any remaining funds will be forfeited.
May I bring my own food and drink?
No outside food and beverage items* (including reusable water bottles/cups, stainless steel koozies and factory-sealed water bottles) are permitted into the venue. Glass bottles, cans, coolers, reusable water bottles/cups, stainless steel koozies, thermoses, ice chests, open containers and alcohol of any kind are prohibited. Empty Freeman Arts Pavilion wine carafes and empty Freeman Arts Pavilion refillable water bottles are permitted.
*Questions about dietary concerns, please email us at info@freemanfoundation.org.
Can I purchase refreshments at Freeman Arts Pavilion?
Yes! Freeman Arts Pavilion includes concessions for all to enjoy. The concessions open prior to performances with the gates. The Canteen offers food and an assortment of beverages, including beer, wine and canned cocktails. Freeman Arts Pavilion also partners with local food trucks to offer additional dining choices. Please check our social media messaging for the food truck schedule.
*Questions about dietary concerns, please email us at info@freemanfoundation.org.
Does Freeman Arts Pavilion provide seating?
Seating arrangements vary at Freeman Arts Pavilion, based on the event. Options include General Admission, where patrons may bring their own chairs, and Reserved Seating in the Front, Left, Center and Right sections, where chairs are provided. Many events may have a combination of seating arrangements.
For reserved seating: all even-numbered tickets are seated on the left side of the venue, and all odd-numbered tickets will be seated on the right. Sequential ticket numbers will be next to each other (ex: seats 2,4 and 6 would be seated together).
Given that there are a variety of seating scenarios that are utilized, please refer to the venue website or check the pre-show email for seating determination for each event.
Where should I park?
Parking is free but limited. Carpooling and ridesharing is encouraged for all performances. Lots are conveniently located adjacent to Freeman Arts Pavilion and
accessible parking is available on a first-come, first-serve basis. Parking attendants will direct vehicles when they arrive onsite. Biking is also encouraged with plenty of bike racks located near the Main Entrance. Our
Park & Ride Shuttle is also available for select performances.
Do you have accessible seating and parking?
Each performance will have designated accessible seating, which can be found on the seat map when purchasing tickets online. General Admission performances also offer accessible tickets and a designated area in the venue. Up to three companion tickets can be reserved per GA-accessible ticket purchase. Accessible parking is available in the lot closest to the main entrance of Freeman Arts Pavilion on a first-come, first-serve basis. More accessibility information can be found
here.
What happens if there is inclement weather?
Freeman Arts Pavilion is a rain-or-shine outdoor venue. However, in the case of severe weather — safety first! Please check our social media and website for weather updates.
Can I get a refund?
Tickets are nonrefundable; all sales are final. If a show is canceled, ticket buyers will be notified. If a refund is issued, purchasers will be notified via email and/or text.
What is the smoking and vaping policy?
Freeman Arts Pavilion is a smoke-free venue. Smoking, including the use of vaporizer devices, is prohibited on the grounds, as well as in the restrooms.
Can I bring in strollers and blankets?
Yes, strollers and blankets are allowed and can be placed anywhere in the General Admission sections. For patrons who purchase fixed Reserved Seating tickets, there is no designated parking area for strollers.
Does my child need a ticket?
Children under 2 who are worn or are seated in the lap of an adult do not require a ticket for performances. Children under 12 are free for specific performances, which are listed on the performance event page.