Frequently Asked Questions

FAQ

Per our venue policies, everyone is required to wear a face mask, excluding children under 2.

Masks are required to be worn upon entry, exit and when moving around the venue. Attendees may remove their mask once in their purchased pod. 

A pod is a section of the viewing lawn that seats up to four (4) patrons. Each pod is physically distanced from other pods, which allows patrons to enjoy the performance while following physical distancing guidelines.  

Each performance will have a limited amount of “family pods” available. Family pods allow up to four (4) adults and two (2) children 12 and under. Four-person pods cannot be combined. 

Yes. The pod system has been designed to ensure all patrons are physically distanced, and to maximize the number of individuals who can attend a performance.

Yes, the 2021 season will be cash-free. Only debit or credit cards (Visa, Mastercard, American Express and Discover) will be accepted at our Box Office and concession areas, including food trucks. 

No, outside food and beverage items (including reusable or factory-sealed water bottles) are not permitted into the venue. Glass bottles, cans, coolers, thermoses, ice chests, open containers and alcohol of any kind are prohibited. 

Yes! Freeman Arts Pavilion includes concessions for all to enjoy. The concessions open prior to performances with the gates. The Café offers food and an assortment of beverages, including beer, wine and canned cocktails. Credit (Visa, Mastercard, American Express and Discover) and Apple Pay are accepted. Cash is not accepted. Freeman Arts Pavilion also partners with local food trucks to offer additional dining choices. Please check our social media messaging and the performance reminder email for the food truck schedule.  

No. Patrons may bring their own lawn chairs and/or blankets.  

For evening performances, gates open at 5:45 p.m., or the discretion of the artist. 

For 10 a.m. performances, gates open at 9:30 a.m.  

Pods are available at freemanarts.org. Patrons are limited to purchasing two pods per event, including orders associated with the same name, email address, credit card or other information. Individual reselling of tickets is prohibited.  

The Box Office is open on performance days beginning at 5 p.m. Tickets are not mailed and must be printed at home or scanned on a smartphone. Tickets purchased at the Box Office may be paid for with credit or debit cards only; cash is not accepted.  

The safety and security of patrons at Freeman Arts Pavilion is our highest priority.  Freeman Arts uses walk-through metal detectors, handheld metal detector security wands and other security measures, including video surveillance. All bags are subject to search prior to entry. Please plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for all. 

Parking is free but limited. Carpooling and ridesharing is encouraged for all performances. Lots are conveniently located adjacent to Freeman Arts Pavilion and accessible parking is available on a first-come, first-serve basis.Parking attendants will direct vehicles when they arrive onsite.  

Freeman Arts Pavilion is a rain-or-shine outdoor venue. All ticket sales are final and non-refundable, even in cases of inclement weather, unless the area is officially closed due to public safety reasons. Please check our social media and website for weather updates.

Tickets are nonrefundable; all sales are final. If a show is canceled, ticket buyers will be notified. If a refund is issued, purchasers will be notified via email.  

Freeman Arts Pavilion is a smoke-free venue. Smoking, including the use of vaporizer devices, is prohibited on the grounds, as well as in the restrooms. 

Yes, strollers and blankets are allowed. Strollers may be used in your pod as a seat. There is no designated parking area for strollers. Blankets are welcome but must fit within the pod outline.  

Each performance will have a limited amount of “family pods” available. Family pods allow up to four (4) adults and two (2) children 12 and under. Children under 2 who are worn or are seated in the lap of an adult do not count towards all pod occupancy. Stollers may be used as seating for toddlers and infants, as long as the stroller fits within the pod.

Each performance will have designated accessible seating, which can be found on the interactive seat map when purchasing tickets online. Accessible parking is available in the lot closest to the main entrance of Freeman Arts Pavilion on a first come, first-serve basis. Learn more.

We strongly recommend arriving no later than 30 minutes prior to the performance time listed on your ticket.  

For details about how you can make an impact in ourcommunity, visit freemanarts.org or call 302-241-0454.

No. For your safety and security, our ticketing platform does not save any credit card information.  

If you have additional questions, please contact us by email at info@freemanfoundation.org or by phone at 302-436-3015. Your question will be answered as quickly as possible.