Frequently Asked Questions


The safety of our guests, team, and artists is our highest priority. We will continue to monitor the safety guidelines set forth by the CDC and the state, as these policies may change over time. 

Tickets are available at Patrons are limited to purchasing eight (8) tickets per event, including orders associated with the same name, email address, credit card or other information. If you purchase tickets from another source, you risk that these tickets are fake, void, or have previously been canceled. Individual reselling of tickets is prohibited. Tickets are mobile and will be delivered by email, but can also be accessed by logging into your account online. 

For evening performances, gates open at 5:45 p.m., or the discretion of the artist.

For 10 a.m. performances, gates open at 9:30 a.m.

Yes, debit or credit cards (Visa, Mastercard, American Express and Discover) will be accepted. Cash purchases within the venue are accepted at limited locations.

No, outside food and beverage items (including reusable water bottles/cups, stainless steel koozies and factory-sealed water bottles) are not permitted into the venue. Glass bottles, cans, coolers, reusable water bottles/cups, stainless steel koozies, thermoses, ice chests, open containers and alcohol of any kind are prohibited. 

Yes! Freeman Arts Pavilion includes concessions for all to enjoy. The concessions open prior to performances with the gates. The Canteen offers food and an assortment of beverages, including beer, wine and canned cocktails. Freeman Arts Pavilion also partners with local food trucks to offer additional dining choices. Please check our social media messaging for the food truck schedule.

Seating arrangements vary at Freeman Arts Pavilion, based on the event. Options include general admission, where patrons may bring their own chairs, and fixed reserved seating, where chairs are provided. Many events may have a combination of seating arrangements. For reserved seating: all even-numbered tickets are seated on the left side of the venue, and all odd-numbered tickets will be seated on the right. Sequential ticket numbers will be next to each other (ex: seats 2,4 and 6 would be seated together). Given that there are a variety of seating scenarios that are utilized, please refer to the venue website or check the pre-show email for seating determination for each event. A graphic for seat maps can be found here.

The Box Office can be reached by phone from 11 a.m. to 5 p.m. or 11 a.m. to 9 p.m. on performance days. The Box Office is open on performance days beginning at 5 p.m. Tickets are not mailed and must be scanned on a smartphone.

The safety and security of patrons at Freeman Arts Pavilion is our highest priority.  Freeman Arts uses walk-through metal detectors, handheld metal detector security wands and other security measures, including video surveillance. Please plan ahead and allow yourself enough time to pass through security. Thank you in advance for helping us create a safe environment for all.


Parking is free but limited. Carpooling and ridesharing is encouraged for all performances. Lots are conveniently located adjacent to Freeman Arts Pavilion and accessible parking is available on a first-come, first-serve basis. Parking attendants will direct vehicles when they arrive onsite. Biking is also encouraged with plenty of bike racks located near the Main Gate. Our Park & Ride Shuttle is also available for select performances. 

Freeman Arts Pavilion is a rain-or-shine outdoor venue. However, in the case of severe weather — safety first! Please check our social media and website for weather updates.  

Tickets are nonrefundable; all sales are final. If a show is canceled, ticket buyers will be notified. If a refund is issued, purchasers will be notified via email.

Freeman Arts Pavilion is a smoke-free venue. Smoking, including the use of vaporizer devices, is prohibited on the grounds, as well as in the restrooms.

Yes, strollers and blankets are allowed and can be placed anywhere in the General Admission sectionsFor patrons who purchase fixed Reserved Seating tickets, there is no designated parking area for strollers.

Children under 2 who are worn or are seated in the lap of an adult do not require a ticket for performances. Please check the individual performance listing to determine if children 12 and under are free to attend. 

Each performance will have designated accessible seating, which can be found on the interactive seat map when purchasing tickets online. Accessible parking is available in the lot closest to the main entrance of Freeman Arts Pavilion on a first-come, first-serve basis. More accessibility information can be found here. 

We strongly recommend arriving at least 30 minutes prior to the performance time listed on your ticket.

For details about how you can make an impact in our community, visit or call 302-241-0454.

We do not have gift certificates at this time.

Yes, if you have created an account, you may choose to save your credit card information upon check-out 

If you have additional questions, please contact us by email at or by phone at 302-436-3015. Your question will be answered as quickly as possible.